Bytedesk offers a comprehensive, AI-powered omnichannel customer service platform designed for enterprises, serving as an alternative to solutions like Slack and Zendesk. It integrates live chat, email support, team messaging, and a call center, aiming to streamline customer interactions and internal collaboration.

How It Works

The platform provides a multi-channel support system with flexible routing strategies and detailed assessment indicators. It features a knowledge base with RAG capabilities for AI agents, supporting integrations with various LLMs like Ollama and DeepSeek. The architecture includes a call center module built on FreeSwitch for voice interactions and WebRTC for video calls, enabling seamless integration of voice and text services.

Quick Start & Requirements

Deployment options include Docker, Baota, or from source code. The project supports a wide range of client platforms (iOS, Android, Flutter, UniApp, Web) and e-commerce integrations (Wordpress, Shopify, Magento, etc.), along with backend SDKs for Laravel and Django.

Highlighted Details

• AI-powered chat with RAG and function calling capabilities.
• Omnichannel support including live chat, email, voice (FreeSwitch), and video (WebRTC).
• Extensive client and e-commerce platform integrations.
• Open platform with RESTful APIs and multi-language SDKs.

Maintenance & Community

The project is copyrighted by Bytedesk.com and appears to be actively developed, with a copyright spanning 2013-2025. Specific community links or contributor details are not provided in the README.

Licensing & Compatibility

Licensed under the GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3). This license is copyleft and may impose restrictions on linking with proprietary or closed-source software. Commercial use requires careful review of the AGPL v3 terms.

Limitations & Caveats

The AGPL v3 license is highly restrictive for commercial or closed-source integrations. The README does not detail specific hardware requirements or performance benchmarks.