realtime-phone-agents-course  by neural-maze

Build realtime AI voice agents for scalable call centers

Created 2 months ago
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Project Summary

This course teaches how to build production-ready, real-time AI voice agent systems, simulating a call center for a real estate company. It targets Software, ML, and AI Engineers seeking to develop complex, end-to-end applications with low-latency communication and advanced data retrieval capabilities. The benefit lies in mastering the integration of cutting-edge tools for sophisticated voice agent deployment.

How It Works

The system integrates FastRTC for low-latency streaming conversations, Superlinked for sophisticated multi-attribute data search, and Twilio for managing live phone calls. Speech is transcribed using Moonshine and Fast Whisper, while voice generation employs Kokoro and Orpheus 3B. Scalable GPU deployment is facilitated by Runpod. This approach enables real-time, interactive voice agents capable of complex data querying and communication management.

Quick Start & Requirements

  • Primary commands include make start-gradio-application for a local demo and make start-call-center for a FastAPI-based call center setup. Exposing the local server requires make start-ngrok-tunnel.
  • Prerequisites include ffmpeg (for ffprobe issues) and a Twilio account. Detailed setup and dependency installation instructions are available in docs/GETTINGS_STARTED.md.
  • Links: docs/GETTINGS_STARTED.md, The Neural Maze YouTube channel.

Highlighted Details

  • Simulates a real estate company staffed by AI voice agents.
  • Full Twilio integration for inbound and outbound call handling.
  • Real-time conversational capabilities powered by FastRTC.
  • Advanced retrieval using Superlinked, enabling agents to handle complex, multi-attribute queries (e.g., property search by location and price).
  • Integrated STT/TTS pipelines using Moonshine, Fast Whisper, Kokoro, and Orpheus 3B.
  • Scalable deployment options using Runpod for GPU acceleration.

Maintenance & Community

  • Key contributors include Miguel Otero Pedrido and Jesús Copado from The Neural Maze.
  • Community engagement is fostered through The Neural Maze Newsletter and a YouTube channel featuring AI project deep dives.

Licensing & Compatibility

  • The project is licensed under the MIT License.
  • This license is permissive, generally allowing for commercial use and integration into closed-source projects.

Limitations & Caveats

  • The course structure requires sequential learning through weekly lessons and associated articles/code.
  • Specific setup instructions are deferred to external documentation (docs/GETTINGS_STARTED.md).
  • Production deployment necessitates exposing a local server, typically via tunneling services like ngrok.
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