Tiledesk is an open-source conversational app development platform designed for automating customer service. It provides a multi-channel live chat solution with integrated AI-powered chatbots, enabling seamless transitions to human agents and comparable functionality to platforms like Voiceflow. The platform empowers businesses to enhance sales and post-sales support by automating interactions across web, mobile, and popular messaging applications.

How It Works

Built with Node.js and Express, Tiledesk employs a modular architecture comprising Tiledesk Server, Dashboard, and Design Studio components. Its AI-driven chatbot technology supports rich message formats that automatically adapt to various channels, including WhatsApp, Facebook Messenger, and Telegram. The platform facilitates extensibility through APIs and Webhooks, allowing for the deployment of custom visual applications directly within conversational flows.

Quick Start & Requirements

• Primary install / run command: Docker Compose for development and POCs; Kubernetes with Helm charts for orchestration.
• Non-default prerequisites and dependencies: Docker, Kubernetes. Production deployments require external MongoDB (e.g., MongoAtlas, Replica Set) and integration with existing monitoring/logging solutions. Enterprise features necessitate specific credentials for private Docker images.
• Links: Discord server and Forum for community engagement.

Highlighted Details

• Open-source conversational app development platform.
• Multi-channel support (Web, Android, iOS, WhatsApp, Facebook Messenger, Telegram) with adaptive responses.
• Integrated AI chatbots with seamless human agent handoff.
• Extensible via APIs and Webhooks for custom application deployment within conversations.

Maintenance & Community

Community support is available via a Discord server and a Forum. Enterprise features and support can be accessed by contacting info@tiledesk.com.

Licensing & Compatibility

The provided text does not explicitly state the license type. Compatibility for commercial use or closed-source linking is not detailed.

Limitations & Caveats

The provided Helm charts are templates and require significant modification for production environments, particularly regarding database (internal MongoDB not recommended) and logging configurations. The specific license is not detailed, which may impact commercial adoption decisions.