This project provides a customer support platform that leverages AI to handle everyday queries via live chat and email, with a dashboard for human agent escalation and tools for natural language system interaction. It targets businesses seeking to automate and enhance their customer support operations.

How It Works

The platform utilizes an AI agent trained on a company's documentation to provide automated support. It integrates live chat and email channels, offering a seamless handover to human agents for complex issues through a dedicated dashboard. Natural language interaction is also enabled for customers and agents to interface with backend systems.

Quick Start & Requirements

• Install: Requires Docker and Node.js. Local Certificate Authority setup via mkcert is necessary.
• Prerequisites: Clerk, OpenAI API key, and Ably API key are mandatory for core functionality.
• Setup: Involves cloning the repo, installing dependencies (pnpm install), setting environment variables (e.g., Clerk keys, OpenAI key), seeding the database (pnpm db:reset), and starting the application (pnpm dev).
• Access: Available at helperai.dev.
• Docs: helper.ai

Highlighted Details

• AI-powered customer support agent that reads provided documentation.
• Dashboard for human agent escalation and case management.
• Tools for natural language interaction with company systems.
• SDK for website integration of live chat and AI assistance.

Maintenance & Community

No specific details on contributors, sponsorships, or community channels are provided in the README.

Licensing & Compatibility

• License: MIT License.
• Compatibility: Permissive license suitable for commercial use and integration with closed-source systems.

Limitations & Caveats

The setup process requires significant configuration of third-party services (Clerk, OpenAI, Ably) and local environment variables, which may be time-consuming for new users. Specific details on the AI model's capabilities or limitations are not elaborated upon.